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Refund policy
Last updated: 4 November 2026
1. Self-paced (recorded) online courses
These courses give you access to lessons, downloadable materials and quizzes as soon as your payment is confirmed. Because the content is delivered immediately, fees are not refundable once you have enrolled, except in the cases below.
2. When we will refund
- Duplicate payment: you were charged more than once for the same course.
- Payment taken but no access: your payment was successful but you did not receive access, and we could not fix it within 7 days.
- Technical failure on our side that stops you from using the course, which we could not resolve.
Please write to us within 7 days of the payment for any of these cases.
3. Live online courses and batches
For live courses, the fee, the batch dates and any cancellation terms are shared with you in writing (on WhatsApp or email) before you pay. If Sigma NX cancels or postpones a batch and cannot offer you an alternative that suits you, we will refund the fee you paid for the unused part of the course.
4. How to ask for a refund
- Email [email protected] or message us on WhatsApp (+91 80757 55155).
- Send your name, the phone number or email used to enrol, the course name, the payment date and the payment reference or screenshot.
- We will reply within 3 working days. If approved, the refund goes back to the original payment method, usually within 7 to 10 working days depending on your bank or payment provider.
5. What is not refundable
- A change of mind, or not finishing the course
- Not getting a job or an interview call after the course, because we cannot promise any specific job (see our Terms of use)
- Accounts closed for sharing course content or breaking our Terms of use
Contact us
Sigma NX, KC Arcade, Kakkanad, Kochi, Kerala, India
Email: [email protected]
WhatsApp / phone: +91 80757 55155